Diamond Jewellery Conditions of Sale and Guarantee

At House of Gold and Diamond, we are dedicated to delivering exceptional diamond jewellery that meets the highest standards of quality and craftsmanship. Our Diamond Jewellery Guarantee assures you of the authenticity and beauty of your purchase.

Authenticity and Quality Assurance:

We guarantee that all the diamonds used in our jewellery are genuine and ethically sourced. Each diamond undergoes strict inspection and grading by our experienced gemologists to ensure its brilliance and quality.

Care Guidelines:

To maintain the beauty of your diamond jewellery, we provide care guidelines with your purchase. Following these guidelines will help preserve the brilliance and integrity of your precious pieces.

No Exchange for Diamond Jewellery:

We do not offer exchanges for diamond jewellery due to their unique and personalized nature. We encourage you to carefully consider your selection before making a purchase, as we are unable to accept exchanges or returns based on a change of mind.

Exclusion of Diamond Loss:

Our guarantee does not cover the loss of diamonds, In such cases, we recommend checking your home and contents insurance policy, as it may provide coverage for such incidents.

Diamond Care Guidelines:

  • Regular Cleaning: For regular cleaning and maintenance, we recommend bringing your diamond jewellery into our store so that we can provide professional cleaning and ensure its lasting brilliance. (Covered for free in the Jewellery Care Plan)

  • Safe Storage: Store your diamond jewellery in a separate compartment or a soft pouch to prevent scratching and tangling with other pieces.

  • Avoid Harsh Chemicals: Keep your diamond jewellery away from harsh chemicals, such as chlorine, bleach, and household cleaners, as they may damage the metal setting and affect the diamond's brilliance.

  • Prong Check: Regularly inspect the prongs holding the diamond in place. Loose prongs can increase the risk of diamond loss. If you notice any issues, promptly visit a professional jeweller for repair. (Covered for free in the Jewellery Care Plan)

  • Remove During Activities: Take off your diamond jewellery during activities that may expose it to potential damage, such as sports, heavy lifting, or manual work.

  • Professional Cleaning: For a deeper clean and to address any maintenance needs, we encourage you to bring your diamond jewellery into our store for a professional cleaning and inspection by our skilled jewellers at least once a year. (Covered for free in the Jewellery Care Plan)