Our Exchange Policy

Gold Exchange Policy

Our Gold exchange policy does not apply to

  • Nose Jewellery; or
  • Resized Items; or
  • Engraved Items; or
  • Made to order/Custom Items ; or
  • Diamond jewellery

If you change your mind about a purchase, we will happily exchange you the item, provided;

  • It is the first time being exchanged; and
  • You return the item within 7 days of purchase; and
  • The item is in As New Condition

Silver Exchange Policy

All Gold Exchange policies apply to Silver Jewellery, as well as the following -

  • Silver can only be exchanged for Silver

The Decision of an item matching the definition of 'As New Condition' is at the sole discretion of House of Gold and Diamond